Limited Warranty- Zip Products

What Does This Warranty Cover?
Zip Products are supplied in accordance with Zip’s Standard Terms and Conditions.

Culligan International Company, d/b/a Zip Water, (hereinafter “Zip”), warrants to the original purchaser (the “Zip Customer”) of the Zip product (the “Zip Product”), conditioned on Zip Customer having purchased the Zip Product from an authorized Zip dealer (“Authorized Zip Dealer”), that this Zip Product, including any of its original accessories, is free of defects in material and workmanship, subject to the terms and conditions set forth herein. This Limited Warranty covers parts and labor, except as set forth in this Limited Warranty.

Where Is This Limited Warranty Valid?
This Limited Warranty is only applicable if the Zip Product was installed in the United States of America (“USA”) and Canada and shall not apply to Zip Product installed outside of the USA or Canada.

What Is Required to Request Warranty Service?
All three of the following prerequisites are required in order for Zip to perform warranty services: (1) Verification of the purchase date; (2) Verification that the Zip Product was purchased from an Authorized Zip Dealer; and (3) Verification that the Zip Product at issue was installed by a Zip Authorized Technician

When Does the Limited Warranty Expire?
Two (2) Year Limited Warranty – Any warranty claims for Zip Products must be received by Zip within 27 months from the date of purchase or within 24 months from the date of installation. This warranty guarantees that if any part should not work as expected within 27 months from date of purchase or within 24 months from the date of installation, except as detailed below, Zip or its authorized service provider will repair or replace the Zip Product. Determination to repair or replace will be in Zip’s sole discretion. Repair or replacement services will be at no cost to the Zip Customer, provided that:
a) the Zip Product is installed and used strictly in accordance with the instructions supplied; and
b) all service under the Two (2) Year Limited Warranty is carried out by a Zip Authorized Technician.

This limited warranty includes both parts and labor.

Extended Three (3) Year Limited Warranty
In addition to the Two (2) Year Limited Warranty described above, the Zip Customer may extend the warranty by one (1) additional year, for a total of three (3) years for parts and labor, only if the Zip Product was installed by a Zip Authorized Technician and the unit is registered with Zip. This extended warranty is subject to the same conditions as provided above in clauses a) and b).

Five (5) Year Limited Warranty on Tanks
Notwithstanding anything contained herein to the contrary, Zip warrants that the Zip Product hot tanks,(“Tanks”) of the Zip Product will be free from defects in material and workmanship for a period of five (5) years from the date of purchase, provided the Zip Product was installed and maintained in accordance with Zip’s instructions. This Tank warranty covers parts only; labor is not included beyond the standard two year (2) warranty period.

How to Register
Zip Products must be registered online at https://go.zipwater.com/register-product

What If Repair Is Impossible?
If Zip determines that the warranted repair of any Zip Product is impossible, the Zip Product may in Zip’s sole discretion, either be replaced or refunded.

What Is Not Covered by This Limited Warranty?
This Limited Warranty does not cover:

Damage or defects caused by, or resulting from, repairs, service, conversion or alterations to the Zip Product or any of its parts and accessories which have been performed by service centers or repairmen not authorized by Zip; damage or defects caused by negligence, improper installation (when not installed by an Zip Authorized Technician), accident, abuse, misuse, power interruptions, power surges, unsuitable water conditions, floods, natural disasters, or force majeure; or improper maintenance of the Zip Product or its parts or accessories.
Ordinary wear and tear
Consumable items such as water filter cartridges or CO2 cylinders.
Zip Products purportedly covered by third party “extended warranties”, which are sold separately by dealers, distributors or other third parties. Any extended warranty that is not sold directly by Zip is unauthorized and shall not be honored.
Freight or shipping charges for sending a Zip Product to a Zip Repair Center.
Products installed in cabinetry and other types of built-in applications that are not accessible to the service technician. Zip is not responsible for dismantling or reinstalling fixed infrastructure when removing or returning repaired or replaced Zip Product(s) into a custom installation.

Other Warranties Excluded and Disclaimed
Any express or implied warranties with respect to the Zip Product are limited in their duration to the term of the Limited Warranty provided herein, including without limitation any express or implied warranty of merchantability or fitness for a particular purpose.

Limitation of Liability for Special, Incidental, Consequential Or Punitive Damages
ZIP SPECIFICALLY DISCLAIMS ANY AND ALL LIABILITY, WHETHER DIRECTLY OR INDIRECTLY, FOR ANY AND ALL SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY LOSS OR DAMAGE, INCLUDING AS A RESULT OF ANY DEFECT IN MATERIALS OR WORKMANSHIP (INCLUDING LOSS OR DAMAGE TO PROPERTY, PERSONAL INJURY OR DEATH), WHETHER BASED ON BREACH OF CONTRACT, TORT, STRICT OR PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY.

Dispute Resolution
If the Zip Customer is not satisfied with the warranty service, he she or they must promptly submit a claim in writing to Zip’s Dispute Settlement Representative at Culligan International Company, d/b/a Zip Water, 9399 W Higgins Rd, Rosemont, IL 60018. The written notice must include the model and serial number of the Zip Product, the Authorized Zip Dealer (or seller) from which the Zip Product was purchased, the Authorized Zip Servicer Provider who performed the warranty service, the purchase date, a detailed description of the problem and the address and phone number at which the Zip Customer can be reached. Zip will review each such notice and to respond to the Zip Customer in order to settle such dispute. Any decision is not binding. Any controversy or claim arising out of Zip Customer’s purchase of the Zip Product that cannot be settled amicably shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration hearing shall take place in Chicago, Illinois before a single arbitrator and shall be pursuant to Illinois law. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. If Zip prevails, Zip shall be entitled to reimbursement of all costs and expenses, including attorney’s fees, from the Zip Customer.

How to Obtain Warranty Service for The Zip Product?
If during the relevant warranty period the Zip Customer finds the Zip Product to be defective in material or workmanship and the claim is promptly and timely reported to Zip in accordance with this Limited Warranty, an authorized Zip service agent shall be dispatched to determine whether the Zip Product claim is covered by this Limited Warranty. If the authorized Zip service agent determines in his/her/their sole discretion that the Zip Product is (i) defective and (ii) covered by this Limited Warranty, the Zip service agent will either repair (if possible) or make arrangements for the repair of the Zip Product. Zip reserves the right to charge for expedited shipping or transportation costs (e.g., ferries, plane trips or excess mileage) in its sole discretion.

For service for all products under this Limited Warranty, or for product information, please contact Zip Service at wecare@us.zipwater.com or by calling 1-833-233-2358

Effective Date: March 2, 2026
Culligan International Company d/b/a Zip Water