Installation and Service Support

Register your product

Register your product

Zip HydroTap is backed by a 2 year Limited warranty, plus a further 24 months on internal tanks.

Register

Request a Service

Request a Service

Zip water appliance technicians are qualified experts, trained to professionally service and maintain all Zip Water systems.

Request service

Contact Us

Contact Us

Do you have a question that is not answered here? Complete the form and one of our experienced team will get back to you.

Contact us

Installing the HydroTap G5 Command Center with HydroTap Clean

Installing a 120V G5 Command Center (For Home/Small Office)

Learn how to install the HydroTap Boiling, Chilled, Sparkling (BCS) 120V command center with HydroTap Clean for residential and small commercial applications by watching the video below.

Learn how to install the HydroTap Boiling, Chilled (BC) 120V command center with HydroTap Clean for residential and small commercial applications by watching the video below.

Learn how to install the HydroTap Chilled, Sparkling (CS) 120V command center with HydroTap Clean for residential and small commercial applications by watching the video below.

Please download the HydroTap Clean User Instructions to read the steps to commission your HydroTap with HydroTap Clean.

Installing a 240 G5 Command Center (For Large Commercial Applications)

Learn how to install the HydroTap Boiling, Chilled, Sparkling (BCS) 240V command center with HydroTap Clean for large commercial applications by watching the video below.

Learn how to install the HydroTap Boiling, Chilled (BC) 240V command center with HydroTap Clean for large commercial applications by watching the video below.

Learn how to install the HydroTap Chilled, Sparkling (CS) 240V command center with HydroTap Clean for large commercial applications by watching the video below.

Please download the HydroTap Clean User Instructions to read the steps to commission your HydroTap with HydroTap Clean.

Installing the HydroTap G5 Command Center without HydroTap Clean

Installing a 120V G5 Command Center (For Home/Small Office)

Learn how to install the HydroTap Boiling, Chilled, Sparkling (BCS) 120V command center for residential and small commercial applications by watching the video below.

Learn how to install the HydroTap Boiling, Chilled (BC) 120V command center for residential and small commercial applications by watching the video below.

Learn how to install the HydroTap Chilled, Sparkling (CS) 120V command center for residential and small commercial applications by watching the video below.

Installing a 240 G5 Command Center (For Large Commercial Applications)

Learn how to install the HydroTap Boiling, Chilled, Sparkling (BCS) 240V command center for large commercial applications by watching the video below.

Learn how to install the HydroTap Boiling, Chilled (BC) 240V command center for large commercial applications by watching the video below.

Learn how to install the HydroTap Chilled, Sparkling (CS) 240V command center for large commercial applications by watching the video below.

Installing the HydroTap G4 Command Center

Installing a 120V G5 Command Center (For Home/Small Office)

Learn how to install the G4 HydroTap Boiling, Chilled, Sparkling (BCS) 120V command center for residential and small commercial applications by watching the video below.

Learn how to install the G4 HydroTap Boiling, Chilled (BC) 120V command center for residential and small commercial applications by watching the video below.

Learn how to install the G4 HydroTap Chilled, Sparkling (CS) 120V command center for residential and small commercial applications by watching the video below.

Installing a 240 G5 Command Center (For Large Commercial Applications)

Learn how to install the G4 HydroTap Boiling, Chilled, Sparkling (BCS) 240V command center for large commercial applications by watching the video below.

Learn how to install the G4 HydroTap Boiling, Chilled (BC) 240V command center for large commercial applications by watching the video below.

Learn how to install the Zip Ventilation kit by watching the short video below.

Installing and Using Your HydroTap Tap/Faucet

Installing Your Tap/Faucet

View the video below to see how to install the Celsius All-in-One Faucet/Tap.

Learn how to install the Arc & Cube faucet by watching the short video below.

Learn how to install the Classic Plus tap on the sink as a secondary tap or on a Classic Range font. This same installation process can be used for the HydroTap Elite Plus Tap.

Learn how to install the HydroTap Touch-Free Wave tap on the sink as a secondary tap or on a Classic Range font.

Learn how to install the Classic faucet by watching the short video below.

Using Your Tap/Faucet

The Zip HydroTap Arc and Cube are not only stylishly designed but they’re also easy to use. Learn how to use your new HydroTap by watching the short video below.

The HydroTap Classic Plus and Elite Plus Taps feature an intuitive touch-pad design. Please see below for how to operate your Classic Plus or Elite Plus tap.

Learn how to use your new HydroTap Touch-Free Wave by watching the short video below.

The Zip HydroTap Classic is not only stylishly designed but it’s also easy to use. Learn how to use your new HydroTap by watching the short video below.

Other Frequently Asked Questions

Maintaining Your HydroTap System

The quickest way to obtain these details will be to refer to your User Guide, which will have a sticker on the front cover.

The serial number starts with the manufacture year and is normally located underneath the barcode.

The model number is a 13 digit number that appears at the top of the label.

LCD screen from the Zip Water system

You can also find your product serial number through your system menu.
1. Press the [MENU] button for main menu.

2. Press [Info] button to view the product serial number and other key information.

3. Press [Product Info] to view the product information.

4. On the Product Registration form, use the Serial No for the Product Serial Number and use the Product No for the Model Number on the online form.

5. Press [<=] button for the previous menu or press [Home] button to return to the home screen.

The quickest way to obtain these details will be to refer to your User Guide, which will have a sticker on the front cover.

The serial number starts with the manufacture year and is normally located underneath the barcode.

The model number is a 13 digit number that appears at the top of the label.

Alternately, you can find the serial number via the command center’s LCD screen. On the main menu, click on the icon labeled “Product Serial Number” and it will list your product’s serial number.

You may also watch this brief video to see how to find the serial number.

If your sparkling water is coming out of the tap flat it might be time to change your Co2 cylinder.

If you are unsure about changing a Co2 cylinder, a qualified Zip service technician would be happy to assist. Call 1-833-233-2358 to schedule an appointment.

If your sparkling water is coming out of the tap flat it might be time to change your Co2 cylinder.

If you are unsure about changing a Co2 cylinder, a qualified Zip service technician would be happy to assist. Call 1-833-233-2358 to schedule an appointment.

Your Zip HydroTap will notify you when the filter replacement is due. The change filter light will flash white once per minute until the filter has been replaced, and the filter percentage will show 0% on the Home screen.

Step 1: Grab an empty bucket or container to collect the water which will be flushed through the system and an old towel to mop up any spills.

Step 2: Open the filter access door on the front of the HydroTap Command Centre. You will see the filter cartridge in front of you.

Step 3: Reach to the rear right hand side of the cartridge and you’ll find a flush line (looks like a hose) which is around60cm long which will be sealed with a stop cock located in the centre of the hose. Place the free end of the flush line into the empty bucket or container. Turn the stop cock quickly on then off to relieve system pressure.

Step 4: Gently hold the filter cartridge then press the red lever at the top right of the unit and rotate the cartridge a quarter turn to the left. The unit should detach and you should be able to pull it free in a downwards motion. Some water may drip from the cartridge at this point. Be sure to keep the cartridge level to avoid spills.

Step 5: Place spent cartridge in the sink or other suitable container.

Step 6: Unpack your replacement cartridge and remove the sanitary capWrite today’s date where shown on the label. Ensure you avoid touching the O-rings or filter opening as this can cause bacterial contamination of the cartridge.

Step 7: Slightly moisten the O-rings with regular tap water and line up the front cartridge label to the left.

Step 8: Gently but firmly push the cartridge up into the filter head and turn a quarter-turn to the right – as far as it will go without forcing it. The cartridge should now be locked in position with the front label facing forward.

Step 9: Press the [MENU] button to bring up the main menu on the screen.

Step 10: Press the [Install] button and turn the stop valve ON by rotating the lever clockwise until it is in line with the hose.

Step 11: Press the [Filter Flush] button then press [Start] to begin the process. Ensure you run at least 10-litres of water through to flush the filter of excess black carbon particles.

Step 12: When the filter flush is finished, turn the stock valve OFF by rotating the lever anti-clockwise until it is perpendicular to the hose.

Step 13: Press [Stop] to end the filter flush process.

Step 14: Press the [Home] button to return to the home screen.

Note: If you are carrying out this flush after the HydroTap’s initial installation, the unit will go directly into calibration mode after the Filter Flush Mode is turned off. With any subsequent filter changes the system will automatically revert to the main menu.

Step 15: Dispose of used cartridge and packaging thoughtfully.

Your Zip HydroTap will notify you when the filter replacement is due. The change filter light will flash white once per minute on your tap until the filter has been replaced, and the filter percentage will show 0% on the Home screen. Please use the video below to see how to change your filter on a G5 command center.

We are unable to deactivate or turn-off the boiling water safety lock in North America as it is required for UL compliance. While this option is available globally, any units sold in North America will not have that option available in the LCD screen.

Customizing Your Settings

Please watch the video below to learn more about the icons on the home screen of your G5 Command Center.

The default setting for the dispense time is 15 seconds but this can be adjusted to any time in between 5 and 15 seconds in increments of one second.

Step 1: Select [MENU] to bring up the main menu.

Step 2: Select [Setting].

Step 3: Select [Dispense Time].

Step 4: Use the Up and Down arrow keys to select the time required.

Step 5: Select [Home] to return to the main menu. Your selection has now been made.

Watch the video below to see how to adjust the water dispense time on a G5 command center.

Step 1: Select [MENU] to bring up the main menu.

 

Step 2: Select [Setting] 

Step 3: Select [Date/Time]

Step 4: Select either 12-hour mode or 24-hour mode. The selected mode will be displayed in a dark grey colour with a tick box to the right.

Step 5: Select [NEXT] to select the current date and time.

Step 6: Press the [HOME] button to return to the main menu. Your date and time are now set.

Energy modes are used to help the HydroTap G4 save energy. There are two options available: “Sleep” mode and “On/Off” mode.
• In “Sleep” mode the unit will power down after a period of inactivity. You will know the unit is in this mode when the home screen status window says “Sleep Mode”.
• In “On/Off” mode you can set the unit to turn on or off at a particular time.

How to activate “Sleep” modeStep 1: Press the [MENU] button to bring up the main menu.

Step 2: Press the [Setting] button.

Step 3: Press the [Energy Modes] button then press the [Sleep Modes] button.

Step 4: In the “Sleep Modes” screen you will see seven “Sleep Mode” options listed. Use the Up and Down arrows to select the mode you wish to set.

 

 

Option1: (2 Hours/68˚C) Boiling water temperature will gradually drop to 68˚C after 2 hours of inactivity but the chiller will remain ON.
Option 2: (2 Hours/OFF) Boiling and chilled water temperature will gradually drop to room temperature after 2 hours of inactivity. The boiler and chiller will remain OFF*.
Option 3: (Lux Sensor/68˚C) Boiling water temperature will gradually drop to 68˚ when the unit senses it has become dark in the room. For more on this option, refer to the Lux Sensor calibration section.
Option 4: (Lux Sensor/OFF) Boiling water temperature will drop gradually to room temperature when the unit senses it has become dark in the room and the boiler will remain OFF*.
Option 5: (Lux or 2Hr/68˚C) When the room becomes dark, Option 3 will be activated. At all other times Option 1 will be automatically activated. For more on this option, refer to the Lux Sensor calibration section.
Option 6: (Lux or 2Hr/OFF) Boiling water temperature will gradually drop to room temperature and the boiler will remain OFF*.
Option 7: (Disable) The “Sleep mode” function will be disabled. If this option is selected and no on/off times are set in the “On/Off” mode, the boiling circuit will be switched ON continuously and the HydroTap will operate 24 hours/7 days.

*Note: If the unit is in OFF mode you can “wake” it up simply by dispensing water. The unit will automatically return to the selected sleep mode after 2 hours of inactivity. You will need to allow enough time for the water to come back to your selected temperature after you “wake” it up.

Lux Sensor calibration
It is a good idea to recalibrate the Lux Sensor once you have selected any of the Lux sensor options from the sleep mode menu. Click here for instructions.

 

How to activate “On/Off” mode

If you wish to use the “On/Off” mode you must also set your current date and timeClick here for instructions on how to set the date and time.

Step 1: Press the [MENU] button to bring up the main menu.

Step 2: Press the [Setting] button.

• If you have set a password via the security button, you will be prompted to enter it now.
• If you have not set a password via the security button, you will proceed straight to the Settings menu.

Step 3: Press the [Energy Modes] button.

 

Step 4: To select the on/off mode that suits you best:

Select “Individual set” if you wish to set a specific time for each day. Note: only one On/Off period is allowed for each day.
Or
Select “Group Set 1” if you wish to set the same time for all 7 days of the week.
Or
Select “Group Set 2” if you wish to set the same time for all 5 work days (Monday to Friday) and other times for the weekend (Saturday and Sunday).

Step 5: Use the [On/Off Modes] button to set the on and off times for each day or group of days.

Note: If the unit is in OFF mode you can “wake” it up simply by dispensing water. The unit will automatically return to the selected energy mode after 30 minutes of inactivity.

Please watch the video below to see how to change the energy settings on a G5 command center.

HydroTap Installation

All plumbing and electrical work must be completed by trained and suitably qualified Tradespeople and must comply with all relevant local, state and federal codes.
Limitation Of Liability For Special, Incidental, Consequential Or Punitive Damages:
Zip Water specifically disclaims any and all liability, whether directly or by way of indemnity, for special, incidental, consequential, punitive or exemplary loss or damage, including as a result of any faulty operation due to unqualified persons installing or working on this product or from any defect in materials or workmanship (including loss or damage to property, personal injury or death), whether based on breach of contract, tort, strict or product liability, or any other legal theory.