It’s important to perform routine maintenance on your HydroTap system to keep it running at peak performance. This includes changing the filter at least once per year (or every 1,100 gallons) and monitoring your CO2 levels for our BCS and CS models.
To make it easy, Zip Water offers preventative maintenance programs (including filter & CO2 changes) and warranty repairs provided by our own certified technicians and Zip Water trained third-party partners in select metro areas. We also offer replacement filters and CO2 via our e-commerce platform.
Preventative Maintenance (PM Care)
Enter your zip code below to see if PM Care service is available in your area.
Buy Filters & CO2
Looking to buy replacement filters or CO2? Visit our e-commerce store today.
Maintenance & Aftercare FAQs
Register your product by visiting us.zipwater.com/register-your-product.
The quickest way to obtain these details will be to refer to your User Guide, which will have a sticker on the front cover.
The serial number starts with the manufacture year and is normally located underneath the barcode.
The model number is a 13 digit number that appears at the top of the label.
LCD screen from the Zip Water system
You can also find your product serial number through your system menu.
1. Press the [MENU] button for main menu.
2. Press [Info] button to view the product serial number and other key information.
3. Press [Product Info] to view the product information.
4. On the Product Registration form, use the Serial No for the Product Serial Number and use the Product No for the Model Number on the online form.
5. Press [<=] button for the previous menu or press [Home] button to return to the home screen.
The quickest way to obtain these details will be to refer to your User Guide, which will have a sticker on the front cover.
The serial number starts with the manufacture year and is normally located underneath the barcode.
The model number is a 13 digit number that appears at the top of the label.
Alternately, you can find the serial number via the command center’s LCD screen. On the main menu, click on the icon labeled “Product Serial Number” and it will list your product’s serial number.
You may also watch this brief video to see how to find the serial number.
1.5lb and 5lb containers may be refillable locally at most CO2 suppliers/homebrew locations. The 5lb canisters are also exchangeable from a CO2 supplier. It is important to tell CO2 suppliers that the 1.5lb canisters have CGA320 fittings which are an industry standard fitting for CO2 canisters.
If your sparkling water is coming out of the tap flat it might be time to change your Co2 cylinder.
If you are unsure about changing a Co2 cylinder, a qualified Zip service technician would be happy to assist. Call 1-833-233-2358 to schedule an appointment.
If your sparkling water is coming out of the tap flat it might be time to change your Co2 cylinder.
If you are unsure about changing a Co2 cylinder, a qualified Zip service technician would be happy to assist. Call 1-833-233-2358 to schedule an appointment.
Filter change and filter flush needs to be completed at least once per year.
Your Zip HydroTap will notify you when the filter replacement is due. The change filter light will flash white once per minute until the filter has been replaced, and the filter percentage will show 0% on the Home screen.
Step 1: Grab an empty bucket or container to collect the water which will be flushed through the system and an old towel to mop up any spills.
Step 2: Open the filter access door on the front of the HydroTap Command Centre. You will see the filter cartridge in front of you.
Step 3: Reach to the rear right hand side of the cartridge and you’ll find a flush line (looks like a hose) which is around60cm long which will be sealed with a stop cock located in the centre of the hose. Place the free end of the flush line into the empty bucket or container. Turn the stop cock quickly on then off to relieve system pressure.
Step 4: Gently hold the filter cartridge then press the red lever at the top right of the unit and rotate the cartridge a quarter turn to the left. The unit should detach and you should be able to pull it free in a downwards motion. Some water may drip from the cartridge at this point. Be sure to keep the cartridge level to avoid spills.
Step 5: Place spent cartridge in the sink or other suitable container.
Step 6: Unpack your replacement cartridge and remove the sanitary cap. Write today’s date where shown on the label. Ensure you avoid touching the O-rings or filter opening as this can cause bacterial contamination of the cartridge.
Step 7: Slightly moisten the O-rings with regular tap water and line up the front cartridge label to the left.
Step 8: Gently but firmly push the cartridge up into the filter head and turn a quarter-turn to the right – as far as it will go without forcing it. The cartridge should now be locked in position with the front label facing forward.
Step 9: Press the [MENU] button to bring up the main menu on the screen.
Step 10: Press the [Install] button and turn the stop valve ON by rotating the lever clockwise until it is in line with the hose.
Step 11: Press the [Filter Flush] button then press [Start] to begin the process. Ensure you run at least 10-litres of water through to flush the filter of excess black carbon particles.
Step 12: When the filter flush is finished, turn the stock valve OFF by rotating the lever anti-clockwise until it is perpendicular to the hose.
Step 13: Press [Stop] to end the filter flush process.
Step 14: Press the [Home] button to return to the home screen.
Note: If you are carrying out this flush after the HydroTap’s initial installation, the unit will go directly into calibration mode after the Filter Flush Mode is turned off. With any subsequent filter changes the system will automatically revert to the main menu.
Step 15: Dispose of used cartridge and packaging thoughtfully.
Your Zip HydroTap will notify you when the filter replacement is due. The change filter light will flash white once per minute on your tap until the filter has been replaced, and the filter percentage will show 0% on the Home screen. Please use the video below to see how to change your filter on a G5 command center.
If your tap/faucet is dirty, simply damp a soft cloth and wipe the surface.
Please avoid strong, corrosive spray, or abrasive cleaners. Do not use a steam cleaner or water spray near the Tap – there are electronics in the handle that can be damaged if exposed to water.
